Terms & Condition

TYCHR PRIVATE LIMITED

1. Who This Agreement Is Between

This is a legal agreement between you and TYCHR PRIVATE LIMITED, a private limited company incorporated under the Companies Act, 2013 ("TYCHR", "we", "us", "our").

"You" means the person accessing, browsing, registering on, or using the website at tychr.com, any TYCHR sub-domain, mobile or tablet application, learning platform, or virtual classroom (together, the "Platform"), or who purchases or receives any tutoring, assessment, counselling or related service from us (the "Services").

Where the student is under 18 years of age, "you" means the parent or lawful guardian entering into this agreement on the student's behalf, and that parent or guardian is personally responsible for all obligations under it, including payment.

2. Acceptance

By accessing the Platform, creating an account, submitting an enquiry or enrolment form, making a payment, or attending a session, you confirm that you have read, understood and agree to be bound by this agreement. If you do not agree, do not use the Platform or the Services.

This agreement is an electronic record under the Information Technology Act, 2000 and the rules made under it, and does not require a physical or digital signature.

3. Eligibility and Minors

a. You must be at least 18 years old to form a contract with us. If you are under 18, your parent or lawful guardian must read and accept this agreement and must provide the consents described in our Privacy Policy.

b. We provide tutoring to students who are minors. Where the student is a minor, the parent or lawful guardian:

• enters into this agreement in their own name;
• is the account holder and the paying party;
• gives the verifiable consent required under our Privacy Policy for the processing of the child's personal data;
• is responsible for supervising the child's use of the Platform.

c. We may at any time ask for proof of identity, age, guardianship, or authority to act. We may suspend an account until it is provided.

4. The Services

a. We provide one-to-one and small-group academic tutoring, test preparation, assignment and coursework support, assessment, academic counselling, and related educational services, delivered online through the Platform and, where expressly agreed, in person.

b. Curricula we support include the International Baccalaureate (PYP, MYP, DP), IGCSE, A Level / AS Level, and such other boards and examinations as we may list from time to time.

c. The Services are supplementary educational support. They are not a school, not an examination board, and not a substitute for the student's own study, attendance or school obligations.

d. We may add, modify, suspend or withdraw any part of the Services. Where a change materially reduces a Service you have already paid for, we will offer you a pro-rated credit or refund of the affected portion.

5. Accounts

a. You must provide accurate, current and complete information when registering, and keep it updated.

b. You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us immediately at contact@tychr.com if you suspect unauthorised use.

c. Accounts are personal. You may not share, sell, transfer or permit access to an account, session link, or recording to any person who is not the enrolled student, without our prior written consent.

d. One account, one student. Where a family enrols more than one student, each requires a separate enrolment and separate purchased hours unless we have agreed a group or sibling arrangement in writing.

6. Fees, Packages and Hours

This section governs the commercial relationship. Read it carefully.

6.1 How We Charge

a. Services are sold as prepaid packages of tutoring hours at an agreed hourly rate, or as fixed-price engagements, as set out in the invoice, fee quote or "Course Fee Details" document issued to you (each, an "Order").

b. The applicable rate depends on the subject, level, curriculum, tutor, format (individual or group), and the student's location. Rates are confirmed in the Order, and the Order prevails over any rate quoted informally.

c. All fees are stated exclusive of taxes unless expressly marked inclusive. Goods and Services Tax (GST) and any other applicable tax, levy, cess or duty will be added at the prevailing rate and shown on the invoice.

6.2 Payment

a. Payment is due in full in advance of delivery, unless an instalment schedule is expressly recorded in the Order. Where instalments are agreed, each instalment falls due on the date stated, and we may suspend delivery if an instalment is not received by its due date.

b. We accept payment through the channels we notify from time to time, which may include bank transfer (NEFT, IMPS, RTGS), UPI, debit and credit cards, payment gateways, international wire transfer, PayPal, cheque, and cash deposit.

c. Payments must be made only to a TYCHR account or collection channel that we have confirmed to you in writing for that Order. We are not responsible for funds sent to any account we have not confirmed, and such payment does not discharge your obligation to pay.

d. You must quote the invoice number or student name as the payment reference. Where you do not, we may be unable to allocate the payment, and delivery may be delayed until it is identified.

e. Bank charges, intermediary bank fees, foreign exchange costs, card and gateway charges are your responsibility. The amount credited to our account must equal the invoiced amount. If it falls short, the balance remains payable.

f. Where you pay in a currency other than Indian Rupees, the amount payable is determined by the Rupee sum actually credited to our account after conversion and charges. Exchange-rate movement between invoice and receipt is at your risk.

g. Where tax is required to be deducted at source (TDS), you must deduct at the correct rate, pay it to the credit of the Government, and furnish the TDS certificate within the statutory timeline. Until the certificate is furnished, the deducted amount is treated as outstanding.

h. If any amount is overdue, we may charge interest at the maximum rate permitted by law from the due date until payment.

6.3 Validity, Expiry and Unused Hours

a. Each package carries a validity period, stated in the Order and running from the date of the first session or the date of payment, whichever we specify.

b. Hours not used before the end of the validity period expire and are not refundable, transferable or carried forward, unless we agree otherwise in writing or applicable law requires otherwise.

c. We will endeavour to notify you before expiry, but the responsibility to use the hours within validity is yours. Failure to notify does not extend validity.

d. You may request an extension in writing before expiry. We may grant, refuse or condition an extension at our discretion.

e. Hours are specific to the student, subject and level for which they were purchased, and may not be moved between students, subjects, levels or formats without our written agreement.

f. Where we deliver sessions beyond the hours paid for, those additional hours are chargeable at the applicable rate and you must pay for them on demand.

6.4 Statements

We will make available a statement of hours purchased, used and remaining on request. If you believe a statement is incorrect, you must raise it with us within 15 days of receiving it, after which it is treated as accepted, save in the case of manifest error.

7. Scheduling, Cancellation and Attendance

a. Sessions are scheduled by agreement between you and us, subject to tutor availability. Confirmed times are shown on the Platform.

b. Rescheduling. You may reschedule a session without charge by giving the notice stated on the Platform or in your Order, through the Platform or to your coordinator.

c. Late cancellation and no-show. A session cancelled with less than the required notice, or where the student does not join within the waiting period we notify, is treated as delivered and deducted in full from the purchased hours.

d. Tutor cancellation. If we cancel a session, we will reschedule at no cost and no hours will be deducted. If we cannot reschedule within a reasonable period, we will credit the hours back.

e. Repeated absence. If the student is absent without notice for several consecutive scheduled sessions, we may release the student's slot and reallocate the tutor. Validity continues to run.

f. Technical failure. If a session is lost to a failure of our Platform, the hours are credited back. If it is lost to a failure of your device, internet connection, or environment, the session is treated as delivered.

8. Tutors

a. We select and allocate tutors. You are engaging TYCHR, not an individual tutor, and we do not guarantee that a particular tutor will teach, or continue to teach, any student.

b. We may change a tutor for operational reasons, including availability, performance, suitability, or the student's needs. We will try to give reasonable notice and to maintain continuity.

c. You must not solicit, engage or pay any TYCHR tutor directly, or arrange sessions outside the Platform, during your engagement and for a reasonable period after it ends. This protects the tutor, the student's safeguarding, and our business. Breach entitles us to recover the fees that would have been payable, as a genuine pre-estimate of loss.

d. Tutors are bound by confidentiality and conduct obligations. Report any concern about a tutor's conduct immediately to contact@tychr.com.

9. Academic Integrity

This section is not negotiable, and applies with particular force to IB Internal Assessments, Extended Essays, Theory of Knowledge, coursework, and any work submitted for assessment.

a. We provide guidance, teaching, feedback and review. We do not write, complete, ghostwrite or submit any work that a student presents as their own.

b. You and the student must comply with the academic honesty rules of the student's school, board and examination authority, including the International Baccalaureate Organization's academic integrity policy.

c. You must not ask a tutor to produce work for submission, sit an assessment, complete an online test, or take any action that would constitute academic misconduct. A tutor who receives such a request must refuse it and report it to us.

d. We may suspend or terminate Services immediately, without refund, if we reasonably believe the Services are being used to commit academic misconduct.

e. We accept no liability for any penalty, disqualification, withdrawal of a grade, or disciplinary action imposed on a student by a school or examination authority. Responsibility for the integrity of submitted work rests with the student.

10. The Platform, Recordings and Content

10.1 Recordings

a. Sessions may be recorded for quality assurance, safeguarding, tutor training, dispute resolution, and so the student can revise.

b. By joining a recorded session you consent to being recorded. Where the student is a minor, the parent or guardian consents on their behalf. If you do not consent, tell us before the session; we may not be able to deliver the session without recording.

c. Recordings are made available for the period we notify and may be deleted after it. We do not guarantee that any recording will be made, retained, or remain available.

d. You may not download, copy, screen-record, publish, share or distribute any recording except where we expressly permit it. Recordings are provided for the enrolled student's personal study only.

10.2 Our Content

a. All materials we provide — worksheets, notes, question banks, mark schemes, slide decks, videos, recordings, software, the Platform itself, and the TYCHR name and logo — are owned by us or licensed to us, and are protected by law.

b. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use our materials solely for the enrolled student's own study during the engagement.

c. You may not copy, reproduce, resell, sub-licence, publish, upload to any file-sharing, tutoring or AI service, reverse-engineer, or create derivative works from our materials, or remove any proprietary notice.

d. Materials are withdrawn when the engagement ends. Continued use after that is unlicensed.

10.3 Your Content

a. You retain ownership of work, questions, documents and other material you or the student upload ("Your Content").

b. You grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display, process and adapt Your Content solely to deliver, support, secure and improve the Services for you, and to comply with law.

c. You confirm Your Content does not infringe any third party's rights and is lawful to upload. We may remove content that breaches this agreement.

10.4 Artificial Intelligence Features

a. Parts of the Services may use automated or AI-assisted tools, for example to generate practice questions, summarise notes, provide feedback, or transcribe sessions.

b. AI-generated output can be incomplete, outdated or wrong. It is provided to assist teaching, not to replace it, and must not be relied on as a definitive academic source. Check AI-assisted output against your syllabus and official materials.

c. We will tell you where output is materially AI-generated. We do not make decisions producing legal or similarly significant effects about you solely by automated means.

11. Accuracy of Content

We strive for accuracy and provide support to the best of our capabilities. We acknowledge that content may nonetheless contain inaccuracies, errors or outdated information, and we encourage you to tell us about any error you find so we can correct it. Contact our team at contact@tychr.com.

Syllabi, mark schemes, grade boundaries and examination requirements change. You should always verify against the current official publications of the relevant board or examination authority. We are not responsible for loss arising from reliance on material that has been superseded.

12. Acceptable Use

You must not, and must not permit any person to:

a. use the Services for any unlawful, fraudulent, abusive, harassing, discriminatory, defamatory or obscene purpose;

b. impersonate any person, or misrepresent a student's age, identity, school or level;

c. disrupt, overload, probe, scan or attempt to gain unauthorised access to the Platform or any system or account;

d. introduce malware or any harmful code;

e. scrape, harvest, data-mine or use any automated means to extract content or data;

f. record, photograph or capture a tutor or another student without consent;

g. use the Services to commit academic misconduct (see Section 9);

h. resell, sub-licence or commercially exploit the Services;

i. infringe any intellectual property, privacy or other right.

Breach may result in immediate suspension or termination without refund, and we may report unlawful conduct to the authorities.

13. No Guarantee of Results

a. We do not guarantee any grade, score, mark, rank, admission, scholarship or academic outcome. No statement by any employee, tutor or agent constitutes such a guarantee.

b. Outcomes depend on the student's prior knowledge, effort, attendance, completion of work, school teaching, examination conditions, board marking, and factors outside our control.

c. Results, testimonials and case studies we publish are individual outcomes and are not a representation of typical results.

14. Disclaimers

a. Except as expressly stated in this agreement and to the fullest extent permitted by law, the Services and the Platform are provided "as is" and "as available", and we exclude all implied warranties, conditions and terms.

b. We do not warrant that the Platform will be uninterrupted, timely, secure or error-free, or that defects will be corrected.

c. No data transmission over the internet or electronic storage system is entirely secure. While we implement the measures described in our Privacy Policy, we cannot guarantee absolute security.

d. The Platform may contain links to third-party sites and services. We do not control them, do not endorse them, and are not responsible for their content, security or privacy practices. Review their terms before using them.

15. Limitation of Liability

a. Nothing in this agreement excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.

b. Subject to (a), we are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, opportunity, anticipated savings, goodwill, examination results, academic placement, or data, however arising.

c. Subject to (a), our total aggregate liability arising out of or in connection with this agreement is limited to the total fees actually paid by you to us for the Services giving rise to the claim.

d. Each provision of this clause operates separately. If any part is held unenforceable, the remainder continues to apply.

16. Indemnity

You agree to indemnify and hold harmless TYCHR, its directors, officers, employees, tutors and agents against any claim, demand, loss, liability, cost or expense (including reasonable legal fees) arising out of or in connection with:

a. your breach of this agreement;

b. your or the student's misuse of the Services, Platform or our materials;

c. any academic misconduct involving work on which we assisted;

d. any content you upload;

e. your violation of any law or third-party right.

17. Suspension and Termination

a. By you. You may stop using the Services at any time. Clause 6.3 governs unused hours.

b. By us. We may suspend or terminate your access, immediately and without refund, if you breach this agreement, fail to pay, commit or attempt academic misconduct, behave abusively towards a tutor or staff member, or where we are required to by law.

c. For convenience. Either party may terminate on reasonable written notice. If we terminate for convenience, we will refund the unused, unexpired portion of hours you have paid for.

d. On termination, your licence to our materials ends and access to recordings and content may be withdrawn. Clauses 8(c), 9, 10.2, 10.3(b), 13–16, 19, 31, 33, 34, 35, 36 and our Privacy Policy survive.

18. Force Majeure

We are not liable for failure or delay caused by anything beyond our reasonable control, including acts of God, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, strike, government action, failure of internet or telecommunications infrastructure, power failure, or failure of a third-party service provider. We will take reasonable steps to resume delivery and, where sessions are lost, credit the hours.

19. Governing Law and Jurisdiction

This agreement is governed by the laws of India. Subject to Section 20, the courts in India have exclusive jurisdiction.

20. Dispute Resolution

a. The parties will first attempt to resolve any dispute in good faith by discussion, within a reasonable period of written notice.

b. Failing that, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration will be in India, and the language English. The award is final and binding.

c. Nothing prevents either party from seeking urgent interim relief from a court.

21. General

a. Entire agreement. This agreement, with the Order, is the entire agreement between us and supersedes prior discussions and representations, except for fraudulent misrepresentation.

b. Severability. If any provision is held invalid or unenforceable, it is severed and the rest continues in force.

c. No waiver. A failure or delay in enforcing a right is not a waiver of it.

d. Assignment. You may not assign or transfer your rights without our written consent. We may assign to an affiliate or successor.

e. No partnership. Nothing creates a partnership, joint venture, employment or agency between us. Tutors are engaged by us; no tutor is your employee or agent.

f. Notices. Notices to you go to your registered email. Notices to us go to contact@tychr.com.

g. Third parties. No person who is not a party has a right to enforce this agreement.

h. Language. English is the governing language. Any translation is for convenience only.

22. Contact

TYCHR PRIVATE LIMITED

Email: contact@tychr.com

By creating an account, submitting an enrolment form, making a payment, or using the Services, you acknowledge that you have read and understood these Terms and Conditions and our Privacy Policy, and you consent to the collection, use, and disclosure of personal data as described, subject to the separate consents identified in our Privacy Policy (children's data and marketing use of images, names and results).